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Live Stream Tech Support

Please follow the steps below to optimize your connection:

Step 1
You may need to update your Zoom application. If you are unfamiliar with Zoom, please refer to Zoom support page.

Step 2
Close additional browser windows: don’t simultaneously run programs that use a lot of energy, like Spotify, Netflix and others.

Step 3
Clear your browser cache – doing so regularly helps all applications run better
Chrome: close all windows then click Chrome > clear browsing data
Firefox: close all windows then click history > clear recent history

Safari: close all windows then click clear history

Step 4
Close down your entire computer and re-open before connecting in order to resolve any temporary issues that can cause problems.

Step 5
Turn your internet connection off and on again to reset and reboot.

Step 6
Make sure that your computer audio connection is selected when you open up Zoom. 

Step 7
Try watching from a different location in your home that has a stronger wifi signal.

Step 8
Since the live stream is in high definition. If you have a slow or unstable internet connection, you can lower the quality of the live stream to compensate. This will reduce the amount of data being sent and allow you to watch with fewer interruptions. How to do this?
1. Click on the gear icon in the bottom right corner of the live stream player window.
2. Select a lower quality resolution (240p or 360p for a slow connection).

Step 9
If none of these steps work, text issues to 812-318-1236


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